URGENT - WHAT IS GOING ON ?

Problem reported by Charline Hurst 7 years ago

Firstly clearbooks went down entirely.

Now unable to PDF up reports from nominal ledger (transaction lists).

This in really not good enough in the middle of a working week, I need these reports to take off site to a meeting this afternoon!!

Charline Hurst

3 Replies

Hi Charline,

Unfortunately we had a brief, server error earlier. Which has disrupted some of the PDF features in the software and our Live Chat. The server is up and running again now, but there are still a few issues with viewing PDF's and uploads. Our technical team are currently working on fixing this, as a matter of urgency. As soon as it has been resolved, I will let you know asap.

Sincere apologies for the inconvenience caused by this. If you need any further assistance, or experience any other issues in the meantime, please do not hesitate to get in touch.

Thank you for letting me know.

Charlie

Hi Charline,

I've just been notified that everything is up and running as normal now. If you find you are still having problems with the PDF's, or with any other feature, please do not hesitate to get in touch again.

I hope that this has been helpful and apologies again for the inconvenience caused by this issue. Thanks again for your patience.

All the best and have a great day.

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