NOBODY IS ANSWERING MY MESSAGES! - Not solved!!!

Problem reported by Maya Kemp 7 years ago

I have been trying to call your customer services as no one has got back to me on an issue I raised nearly 2 months ago. I keep getting a message saying to call back in 10 minutes or raise a ticket. I have so far raised 3 tickets over the course of the last 2 months and have still not had a returned phone call or a response to my messages.

You have been taking money for someone else's subscription from MY bank account and have not given me a refund.

I would like a response ASAP please!!!

1 Reply

Sorry about this Maya,

It looks as though all your tickets have been replied to - you can view them all in the My Tickets section in the drop down menu at the top of the page when logged in to Clear Books.

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It could be that all replies are going to your spam/junk folder. Would it be possible to let me know the client name so that we can cancel the subscription and refund?

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