Currency Billing error - open since October 2013 - still a bug that needs fixing.

Hi Toby,

My apologies if you have raised this issue before and it was not adequately dealt with. I will pass this along to our Development Team and hopefully they will be able to fix it in the near future.

Bug fixes are still one of their top priorities at the moment and hopefully they will be able to deal with it quickly.

All the best.

Hi Toby

Are you using the "Recharge" feature in purchases, to select expenses and create an invoice to include them? If so then, if you select expenses or bills orgiginally entered in the foreign currency, the invoice will default to that currency and show the currency value of the expenses and not the £ conversion.

The problem comes when you add a £ expense/cost, as this will change the invoice to £s meaning you have to switch back to currency and edit the expenses.

I'm not sure that the team will be able to sort this as it's not obvious which currency you will want to invoice in if you have mixed costs.

I may have the wrong end of the stick here.

Hi Paul,

Thanks for your response.

I use the recharge feature, but the problem is that Clearbooks doesn't actually convert these expenses properly according to the currency selected. If I try to recharge a mix of expenses (typically pounds and euros or pounds and dollars) and then change the billing currency, lots of the figures are translated to the selected currency without currency conversion. For example 13 euros expense becomes a 13 pound expense, instead of a 10 pound expense.

Does that make sense?

Its a bug, where currency translation appears to be possible, but has not been properly implemented by the programmers. Plain and simple. It still hasn't been fixed 3 years after being brought to Clearbooks attention.

Best,

Toby

@Richard, thanks for this message. This is exactly the response I got when I flagged this bug in 2013. It's still not fixed. I would be very interested to learn when it will be fixed.

Best,

Toby

Hi Toby

Yes, I think we are probably talking about the same thing, it's fine when you just chose say all Euro original expenses, the invoices will be created as a Euro default but, because your local currency is £s, the moment you select a £ original expense, the invoice changes to Sterling stranding all your numbers as £s rather than Euros.

What may not be obvious is that there is no conversion work when filling out an invoice. Just because the "recharge" system entered the €10.00, it is only a number to the invoice, it has no way, once it's entered, to go back and re-establish a link to the cost, discover it was a Euro and do a conversion, the system is just populating the invoice form with numbers.

To sort this, CB would either have to maintain a link with the original expense, whilst you populated the invoice or might need to enable you setting a currency per line of an invoice, which, in every day use would not be something most users would want. These fixes also have to be restricted to invoices created under the "recharge" feature, and not for standard invoices.

I'll liaise with Richard and the developers directly on this to see if there's a simpler way around it but, all in all, it maybe one of those issues that's seen as a bug by some people and an improvement that might be nice to have, by others.

Cheers Paul