Symbols appearing in Item description on invoices

Problem reported by Sarah Beach 6 years ago

I have just created an invoice from an existing quote. In the Item description box I have a £ - it appears correctly in Edit mode but when I save the invoice it appears as £. I've tried editing the invoice to remove it the à but it isn't there to remove. Any ideas?

3 Replies

Hi Sarah,

Our technical team are aware of this issue and are currently investigating what may be causing this. As soon as they get back to us with any further information, I will post an update.

Apologies for the inconvenience this has caused. If you need any further assistance in the meantime, please do let us know.

Kind Regards,

Natasha

Thanks Natasha. You're probably already aware, but I have also just created an invoice from scratch (rather than from an existing quote) and have the same problem.

Hi Sarah,

It does appear to be widespread issue that is affecting all sales and purchase invoice types. Thank you for providing the extra information. I will pass it on to the team and hopefully we'll have a update regarding the issue soon.

Kind Regards,

Natasha

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