to update you all, they have confirmed that bank rec doesn't work properly.
to clarify, when you pick a supplier from the drop down to match the line from the imported bank statement it DOES NOT list every unreconciled bill for that supplier in order that you can tick them off.
2 separate bills total of £200 paid via 2 separate debit card transactions.
Bank statement has one line of £200.
Impossible to reconcile in clearbooks. TAS / SAGE etc no problem at all.
I have asked when this major bug will be fixed as bank rec is unusable until it is.
amazed not many people use bank rec as you would come across this pretty much immediately.