Invoices without reference not working well.

Problem reported by Fernando Hidalgo 8 years ago

I forgot to put the reference in some invoices and a couple of weird things happened when you click on the link to the invoice in the email:

  • The Invoice Number appear with a V at the beginning: VINV000097
  • Instead of the payment instruction at the bottom left, it appears "Reference: VINV000097"
  • Amount Due at the bottom right is zero.

Anyone had this problem before?

Cheers,

Solved
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3 Replies

Hi Fernando - the V in front means that they have been voided (deleted) so, if you want them back just copy them

8 years ago

Thanks for the info Paul!

That kind of make sense. Although the invoices have not been deleted, the reference has changed therefore I assume that Clearbooks cant find them.

Cheers,

8 years ago

That's right, they are on the "Void" tab within the Sales tab, being held as history, but not forming part of the books, so the only way you can bring them back is to copy them.

8 years ago

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