Problem reported by Martin Beardshall 9 years ago
We are trying to complete a VAT return for our last quarter, but Clearbooks is not pulling any invoices in and subsequently, not preparing the VAT return.
Can somebody please look at it for us.
Many thanks.
SolvedHi Martin - have you set up your VAT details and scheme in Settings > Organisation > Details & tax (including the Manage VAT schemes page)?
I have thanks Paul. Have been using the system for a couple of years and for the first time, for some reason, the invoices will not pull through.
Thanks for asking though.
Hi Martin,
Would it be possible to raise a ticket with the details of your account and the dates of the return you are trying to run? We will then investigate on your account and find out what is causing the problem.
All solved thanks John. In the end I cleared the cache, rebooted the PC and it's allowed me to proceed as normal.
Thanks again though for your comment.
You must 