A statement from ClearBooks to their customers is needed over the new interface
Problem reported by Michael Vermaak 6 years ago
Just a quick message from a customer of yours. You might be aware of the issues we are having with the new layout. I hope you are looking into this as everyone I have spoken to who is a customer hates the new layout. It’s so bad a few of us would consider looking into alternative options for our accounting package. In all honesty, I’m not sure how this got past the design stage as the usability of it is horrendous and the old version was so much easier to use. I hope this is being seriously looked at but hearing that tweaks will be made won’t be enough. A whole rethink is needed.
All you need to do is look at your own forum to see how bad the situation is. Lot's of comments and posts complaining about an interface redesign roll out most of us never knew about. I would strongly urge you to send out an email to all of your customers explaining the situation and based on the comments you are getting scrap this new look and revert back to the old one giving you time to rethink it.
Something as big of a change as this needed proper testing by your customers and would have avoided this situation. I run a small business like a lot of your customers and I'm no accountant but I found ClearBooks easy to use. If I had come across it the way it currently looks I would have walked away and looked at something else. I wonder how many new customers are currently walking away?