We could not refresh your account because your username and/or password were reported to be incorrect by the bank. Click the Edit Login button to re-enter your account details.

Problem reported by Daniel Somers 8 years ago

I keep getting this. I've now updated, double checked and updated again.... Still showing the same things.

I can login my bank with no issues at all, using the exact same. I've only started to have issues since this new layout etc.

When will this be fixed? My login details etc are working, it IS your end so I can't update bank statments etc

3 Replies

Time
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John Fouracre

Staff

1749 entries

Sorry about this Daniel,

Would it be possible to raise this as a ticket and we will escalate to Yodlee to investigate further. In the mean time if you are keen to import your statements I would recommend using our own bank import tool:

https://www.clearbooks.co.uk/support/guides/bank-import-tool/bank-import-tool/

8 years ago

Daniel Somers

16 entries

Problem solved. It was the bank forcing password changes for API

8 years ago

Natasha Casey

181 entries

Hi Daniel,

Thank you for letting us know, I'm glad to hear the problem has now been resolved. If you need any further assistance, please do get in touch.

Kind Regards,

Natasha

8 years ago

We could not refresh your account because your username and/or password were reported to be incorrect by the bank. Click the Edit Login button to re-enter your account details.

3 Replies

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