Invoice Numbers Changed suddenly

Problem reported by Karen Robertson 8 years ago

My Invoice number jumped from 12001279 to 124932504 in November sometime, it was frustrating but never had time to sort it, and thought I would just re set the numbers for beginning of the year.

But after reading your other comments about prefixing and resetting the invoice numbers it seems it cant be done.

I need this to get fixed, I cannot find a contact number for you anywhere and wondered could someone contact me please.

Solved
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5 Replies

Hi Karen,

Your issue is now with our technical team and I will be in touch when I hear back from them.

8 years ago

Thank you Aran, I posted this before I spoke to you :)

8 years ago

Hi Karen,

Your numbering has been reset, so you should now be able to create invoices in the way you want.

8 years ago

Hi Aran, this has happened again, could you help with it again many thanks :)

8 years ago

Hi Karen,

Will you please email us at contact support with all the specific information and screenshots? This will raise a ticket which I can then pin to your previous issue.

8 years ago

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