No longer possible to have a zero quantity invoice line

Problem reported by Philip Lambe 5 years ago

At 9:46 this morning (19th April) Clearbooks made an unannounced change that no longer permits a line in an invoice with a zero quantity. Is this causing any one else a problem? They just threw their terms and conditions at me saying they can change anything they like when ever they like.

If this is a problem to you please get in touch with them as we may be able to get them to change it back.

4 Replies

Hi Philip,

I believe we did speak regarding this issue. We are trying to continuously improve our software and fix defects which could lead to further problems. In this case, the 0 quantity and gross value were causing a calculation defect in which we decided it would be in the best interest of all our users that this would be resolved.

At current, the best solution I can advise would be to remove line items from an invoice if you had not supplied this to your customer.

I hope this helps!

Tommy

Ah, is see you are removing functionality to fix problems. As an ex-programmer this is called a cludge and its a sign of badly written software or lazy programmers.

This "improvement" has made added a huge overhead to invoice creation for us so we are moving to Xero who do allow zero quantity invoice entries.

Hi Philip,

I'm very sorry to hear this, I will pass your feedback onto our development team.

Tommy

Hi Philip,

I'm very sorry for the inconvenience, I can assure you that the decision made was in the best intentions of helping our users. We cannot identify a reason for allowing 0 quantity on an invoice, rather, we offer the option for users to remove these line items entirely from the invoice if they had not supplied this item to their customer.

Tommy

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