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Yodlee

Problem reported by Jodie Brown 5 months ago

H,

Yodlee isn't refreshing on Clearbooks when there should be a few transactions appearing.

Problem been happening since Friday 3rd May.

Thanks

Jodie

11 Replies

Hi Jodie,

We currently aware of this issue and are liaising with Yodlee to correct this. Can I ask that you raise a support ticket so that we can escalate this with Yodlee for you?

All the best,

Mohamed.

Thanks for getting back to me so quickly.

I do apologise but I'm unsure how to create a support ticket. I do not come on this community page too often.

If you could advise I will get this raised straight the way,

Thanks

Hi Jodie,

You can just send an email through to support@clearbooks.co.uk. I will then pick that up for you.

All the best,

Mohamed.

Do you have a timeframe for this to be resolved?

Hi Matthew,

We are working on it now and managed to pin down the source of the bug and are working on it.

All the best,

Mohamed.

Hi Anne,

This has since been fixed and everything is now working as normal. Are you encountering any issues?

All the best,

Mohamed.

Yes, I refreshed the import this morning and the message on the Yodlee page says last import was 9.11.

But in money > bank statements > history it says the last import was 8th May.

Hi Anne,

I see. I would suggest that you raise a support ticket with us so I can investigate this for you further. If you could email to support@clearbooks.co.uk I would be most grateful.

All the best,

Mohamed.

Hi Anne,

You're welcome.

All the best,

Mohamed.

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