Denesh

28 entries

Lloyds Plaid

Problem reported by Denesh 5 years ago

I have 4 companies on clearbook and cant set this up. its ruining my life right now.

i have reconnected and chose the correct acccount through lloyds business banking.... check lloyds admin section under sharing and i can see these accounts are sharing by plain.... then i check the connection screen and it says incorrect user authentication and its still stuck on: you have been logged out of lloyds and reconnecting to plaid.... 1 hr now..

its not incorrect as i selected the accounts and returned back to clearbooks... and i had to put in card reader passcodes to get the list.

file

5 Replies

Time
Likes

Denesh

28 entries

now. when i try to connect again, i get this:

file

5 years ago

Denesh

28 entries

see:

file

then:

file

5 years ago

Denesh

28 entries

works now. had to do it in private mode... but why.

5 years ago

Clear Books Employee

792 entries

Hi Danesh,

I'm glad to hear this is working for you now. Please do let us know if you encounter any further issues.

All the best,

Mohamed.

5 years ago

Clear Books Employee

792 entries

Hi Danesh,

Just to answer your questions a little further, I imagine that using private mode helped to clear your cookies or cache which in turn made it possible to get to the end of the connection process. Though I wouldn't be able to tell you for sure. I hope that helps.

All the best,

Mohamed.

5 years ago

Lloyds Plaid

5 Replies

Reply to this problem

Find out what we do and who we are

Apps

Company

Social