VAT / MTD Authorisation Failure
Problem reported by Graham Stewart 10 months ago
I have been successfully using Clear Books for the last 18 months to file my VAT returns with HMRC, using the MTD facilities. On the 2nd November I was requested to re-authorise the MTD connection between HMRC and Clear Books. I did this and the 'VAT Return - Overview' page showed a green bar stating 'Successfully authorised Clear Books to file MTD submissions' (luckily I took the screen-shot below). The screen also stated that my MTD for VAT status was 'Pending' at HMRC.
I have been chasing HMRC about this 'Pending' status, as it would appear to be an HMRC problem. Having spoken to 2 different agents already (both said they would get back to me and didn't), I spoke to another today. It would appear that Clear Books is not an authorised application on my HMRC VAT account and I was told I need to pass this issue back to Clear Books.
It seems that Clear Books is still displaying an incorrect message to me (as nothing is pending with HMRC, according to HMRC) and that the re-authorisation process failed, but Clear Books reported it as successful. At this time I am unable to even view my obligation periods of file anything through the system.
Any advice would be appreciated, as I have until the 7th December to submit my return.
Thanks, Graham Stewart