Starling Bank Account Transaction Import Paused on Past Date

Problem reported by Ali Mehrkar 9 months ago

Hi Clearbooks

My bank statements on one of my accounts have paused importing, the last import was 9th November and I have multiple transactions that have happened since.

I've tried re-authenticating the account several times.

I would delete the subscription but I'm worried it would lose my past transaction explanations.

Is there anyway to get the system to realise I have more transactions and for it to import them?

It's not an issue on my other user, so must be something holding it up

A

1 Reply

Hi Ali,

In this case, would you be able to delete and re-add the bank feed and let me know if the problem persists?

Tommy

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