Mobile App won't Start

Problem reported by Andrew Marshall 2 months ago

On starting the Mobile App I get the following error: "An unmanaged error happened launching the application. This is usually an error on our side. Please contact the support team if the error persists. (Error Code: 1943f7)

4 Replies

Hi Andrew,

Can I confirm which app version you are currently on, and if you have attempted to re-install the app?

Lastly, can I confirm if you are on Android or iOS?

Thanks!

Tommy

I am on Version 1.7.3 on Android, which I updated over the weekend.

Uninstalling and reinstalling seems to have fixed the problem.

Thanks

Andrew

Thank you for confirming! I will pass this onto our Technical team to investigate.

Tommy

HI Andrew,

Do you by any chance know which version you were on prior to the update?

Thanks,

Tommy

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