Payments software AI thinks should all be catagorised the same way when they are actually different.

Problem reported by Neil Vallance 2 months ago

Having issues where the AI from the bank statement thinks payments to a similar supplier should all be catagorised the same when they need to be treated differently, seems to be telecommunication companies that it treats all the same even though there is a slight difference in the Direct Debit description. Anyone else having the same issues or have any ideas how to get round this?

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Tommy Chung

Staff

1627 entries

Hi Neil,

Yes, in this case, if you head to Settings > Import rules > you can edit the existing rules so the specific descriptions are coded to different account codes.

Tommy

2 months ago

Neil Vallance

2 entries

Thanks, will give it a try.

2 months ago

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Payments software AI thinks should all be catagorised the same way when they are actually different.

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