automatic invoice numbers have gone wrong

Problem reported by LJ Pritchard 1 month ago

All of a sudden my automatic invoice numbers have gone completely wrong?

I had to create some invoices with manual numbers in a previous accounting period so as to account for pre-Clearbooks accounting period invoices being paid in the new Clearbooks accounting period.

However, since then, all new invoices with automatic invoice dates have much lower numbers and are not running sequentially since the last new number. I created several invoices before realising the error and its got into a bit of a mess!

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2 Replies

Just to add, I now have duplicate numbered invoices. Why does the system allow this to happen? Surely there should be an alert at the very least?

1 month ago

Hi LJ,

I have taken a look and cannot see any duplicate invoice numbers. However, there are invoices that have similar numbers with extra 0's, and therefore, won't be flagged as a duplicate. In this case, you can click on the invoice number, click edit and choose a difference invoice number.

To set the next invoice number, you must head to Dashboard > Income > Click on Settings > Invoice preferences > Input the number in the first invoice number field. You do not need to include any 0's before the invoice number.

Tommy

1 month ago

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