Loss of functionality to use phone number direct from customers

Problem reported by chris jamieson 11 years ago

On an Android device you used to be able to click on the phone number in a customer contact and call them . The phone number used to be transposed I to the phone app on the device .however when you do this now the phone number is not transposed and you get "20data.phone 1" and other characters.

6 Replies

Thanks Chris - I have passed this on to the technical team to investigate further.

Is there an update to this as this problem was happening 8 months ago and was fixed with the following release of App .( see archives for Phone number add // when dialling) However the latest release has now been a backward step and it is not possible to dial direct from the customers details

Is there any plans to develop the mobile app or re-introduce features that were removed with the last release (see this post)? This issue is now over 5 months old with no update on whether it will be address ed or not

Hi Chris, we submitted a new update of the mobile app last friday, It will be available to the public later this week. It fixes this bug and adds new features.

Juan , Great I look forward to its release from Apple. Will there be an announcement of the new features soon ?

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