Problem reported by Tony Keaveny 11 years ago
Hello,
I'm still having an issue attaching my T&C's to final quotes before sending them to my clients.
I've attached a screenshot for your consideration.
This issue was raised with your help department some weeks ago but I didn't receive a response.
SolvedHi Tony,
Thank you for getting in touch and I am very sorry that no once answered you sooner. This is actually a known technical issue on our system, so I will refer it straight to our technical team who will work on getting it fixed as soon as possible. I will keep you updated once it is finished.
Thanks
Chris
Hi Tony,
Would it be possible for you to forward your T&C's which you are trying to attach to me please as I would like to see if it is this file in particular? Please send it into contact support and mark it for my attention.
Thanks
Chris
Sure Chris,
However the T&C's were working for about a year before this error just appeared one day. FYI: The file is a PDF.
Hi Tony,
Thanks for the attachment, I am going to reply to you via email now, if that is OK!?
Chris
Hello Chris,
I tried attaching the file as before and it worked... however now its back to telling me that the Invoice ID is not Valid....
Not Happy. :%
Hi Tony,
May I ask what browser you are using, please?
As you can see from this screenshot, I have managed to successfully add the T&C's again. Would you be able to try again and let me know what happens as I seem to be able to do it on your account without any problems.
Thanks
Chris
I'm using Chrome. Thanks
Hi Tony,
Let me know if this comes back again.
Thanks
Chris
You must 