Not Vat Registered - Unable to post invoices all of a sudden

Hi Annette,

i am sorry to hear about these problems you have been experiencing. How long has this been happening for? May I just check what stage you are getting to before the issue arises and whether you are getting any specific error messages?

All the best,

Chris

Hi Chris,

Have been messaging Anan and he tells me its a problem a number of users are having. I input all the invoice info, click on 'save' and then the message comes up.

Here is a screenshot

I last heard from Anan that he would notify me when this has been fixed at 1.24pm today but have heard nothing since and I still can't post invoices.

Thank you, Annette. We are looking at this along with our developers to discover just what the issue is.

Chris

Hi Annette,

We are still working hard on resolving this issue along with our technical development team. However, we seem to be unable to reproduce this at our end. The only way to do this would be to actually create an invoice on your account. However, we realise that this is sensitive and will affect your account. With your permission, we would like to create an invoice and then simply delete it afterwards, providing it allows us to create it in the first place!

Would it be OK for us to try this, as it will make it far easier to understand exactly what the issue is?

Chris

Yes please go ahead Chris, sorry I didn't get notification you had replied, only just logged on to see the problem still exists.

Hurrah - its sorted and I can now post invoices again. Thank you.

Great news Annette. Glad it's working now.

Chris

and its working again Chris. Thank you.

You are welcome. Annette.