Take a free trial of Clear Books Or take a look at our new product Clear Books Micro

Unable to Explain statement transaction from imported statement

Problem reported by Michael Carter 6 years ago

Hi,

I am having trouble explaining a line on my statement imported. Whenever I complete the necessary fields and click "Add Transaction", I get taken to the Organisational Details screen and when i click update, I get taken back to the Transaction screen. When I click "Add Transaction", I go back and and so forth. There seems to be no way that I can explain transactions!

11 Replies

Hi Michael, Which statement and item is this for?

If you would like me to I can try to explain it on your behalf?

Chris

Hi Chris, I only have one item on the register which is ready for explaining. If you can logon and check, that would be helpful. If there is something missing from the setup, please let me know.

Regards, Michael

Hi Michael,

Is there any specific account code I should use? Which VAT rate would you like me to apply as well?

Hi,

Account code: Bank Charges No VAT Rate (Not VAT registered)

Hi Michael,

Thank you for that. If I need any further information I will let you know.

Chris

Hi,

The problem doesn't seem to be limited to statement imports. I created a manual bank statement entry and get the same circular bug when trying to add the transaction in the Explain screen. Looks like a code problem, maybe with the "Add Transaction" function?

Regards, Michael

Hi Michael,

Looking at your account it seems as though your reporting periods do not include the date of this transaction. Currently your reporting period begins on 1/11/14.

Therefore, would you please be able to change the start date to whatever you feel is correct, as long as it includes the date of the existing transactions. This can be done by navigating to Settings > Periods > Reporting Periods.

If you then try to explain the statement it should go through.

Please let me know whether this works for you, or whether you require further assistance.

Chris

HI,

I have tried to recreate the correct period date range but still get the same error. Please help,

I'll just have a look further into this for you Michael.

Chris

Hi Michael,

Just to let you know that this will explain for you now. It turns out that whilst your reporting period was extended, your VAT scheme did not cover that date. So, I have moved it for you now and it works.

Chris

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are