Open Payroll / Staff Room

Problem reported by Steven Graham 11 years ago

Hi, I have added our employees in Open Payroll but only one (me) has made it over into Staff Room. I have checked starting dates and all seems to be in order, can anyone help?

Thanks,

Steven.

Solved
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5 Replies

Hi Steven,

Can you confirm what subscription plan you currently are on for your Staff Room by navigating Home > Users and scrolling down to Staffroom.

Alternatively, you can send this information through a ticket by navigating to need help and selecting send us a message.

Many thanks,

Anan

11 years ago

Hi Anan, I have attached a screenshot - I pay monthly for Clearbooks and thought I was in a free trial for Open Payroll and Staff Room.

Steven.

file

11 years ago

Hi Steven,

Can you confirm which company this is regarding so I can check this for you.

Anan

11 years ago

Hi Anan, it's for Fairich Hair Ltd.

11 years ago

Hi Steven,

I have looked into your account and the reason you are unable to see any employees in staffroom apart from yourself is due to not having paid for additional employees. To show the additional employees you will need to navigate Home > subscription and update your Staff Room subscription.

Additionally, your Open Payroll and Staff Room subscription is not selected as a free trial.

I hope that this has been helpful.

Many thanks,

Anan

11 years ago

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