waiting for chat help

Problem reported by Caroline Wallace 7 years ago

how about updating your chat help box by either giving us an idea of wait time. I have already suggested a bell going off in the office because sometimes I wait more than 10 minutes and nobody chats then when I call it's answered immediately - bit frustrating.... Thanks.

3 Replies

when you click on chat you are usually in the middle of something and need a chat so you can move on...... still waiting......

I GIVE UP. I'll call. I need to pay a sub contractor and he is waiting.

Hi Caroline,

I apologise for your chat request not being responded to.

I can assure you we aim to respond to all chat requests immediately.

Please do let me know if I can be of any assistance with your query.

Many thanks


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