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where do receipts go emailed to scans+@clearbooks

Question asked by Jill Wyeth 5 years ago

Ive tried to mail receipts etc to my scans at clear books address ... I can't find them where do they go ????

8 Replies

That's strange - just double check the email address with the API screen and then contact support, they can look at your data and discuss any technical reasons for the failure.

PS: You can also drag & drop or upload into the store screen, but obviously emailing in is important.

Go to create a bill (Purchases>Bills>Create) and then hit manage attachments and you'll see the scan store with all of the scans listed, ready to attach to each bill. If they are receipts for expense claims then you'll see the same link when creating the expense claim.

Ive tried that the scans are not in the list ??

That's strange - just double check the email address with the API screen and then contact support, they can look at your data and discuss any technical reasons for the failure.

PS: You can also drag & drop or upload into the store screen, but obviously emailing in is important.

Hi Jill,

Can you try forwarding the email that you sent to the scans email address to supportATclearbooks.co.uk so that we can investigate further?

What would be a bonus to the already great attachments section is if we were able to see thumbnail images of the invoices to help identify which ones to attach to a bill or a sales invoice.

This is 5 years old but I'm having the same issue. Forwarded and email from Hotmail to the api email and the attachment is there in Purchases>Bills>Create>Manage Attachments.

?

UPDATED with correct English...

This is 5 years old but I'm having the same issue. Forwarded an email from Hotmail to the api email and the attachment isn't there in Purchases>Bills>Create>Manage Attachments.

?

Can you try forwarding the email that you sent to the scans email address to support@clearbooks.co.uk so that we can investigate further?

Reply to this question

Attach images by dragging and dropping or upload
 

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