money in
Question asked by Bhavesh Ramburn 10 years ago
How to reverse a payment made on a customers account
Question asked by Bhavesh Ramburn 10 years ago
How to reverse a payment made on a customers account
Hi Bhavesh,
I'm not 100% sure I will be answering this accurately without all the details - however if you are referring to an REC for a customer and you want to reverse this (and there is no possibility of voiding if on a VAT return), you can reverse by creating a refund transaction:
https://www.clearbooks.co.uk/support/guides/money-2/paying-a-refund/
If you want to provide specific details but not on the community you can create a ticket for the support team:
https://www.clearbooks.co.uk/support/guides/getting-started-2/ask-support-within-clear-books/