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Go cardless

Question asked by Shirley Wyatt 4 years ago

Do I need to transfer the balance in my Go Cardless bank account to my current account?

8 Replies

Hi, Shirley - I would contact GC if no payment has actually been received - it usually takes 7 days. Sometimes (very rarely but it can happen) even after the 7 days of processing the payment can be canceled which will not update Clear Books as the payment and GC fee would already have been created.

Yes that's correct Shirley

Hi, Please could you have a look at my account? If I transfer the £5000 payment into my bank account on Clearbooks, it will not then reconcile with my LLoyds bank account (actual funds). Should the 5k have gone into Lloyds do you think?? Sorry to be thick, I kinow the smallet 2 are more recent and will not be in Lloyds yet, . The client has confirmed that the £5k has gone form her account

Shirley

Hi Shirley - is it the Passle account?

If the invoice was £5000 then there should be a GC fee of £2. the money in for the invoice and payment for the GC fee would show on the GC account leaving a balance of £4998 so you would transfer £4998 from the GC account to the business account. Does that make sense or should I still have a look?

Hi,

Should it not show in our bank account at all (the actual LLoyds account??)

Yep it should show a receipt of £4998 from GC on the business account (although it might be more as sometimes GC send payments for multiple invoices bundled together)

I thought so. This has not reached our bank account, but has been allocated as a payment against a sales invoice in Clearbooks!! (some weeks ago)

Hi, Shirley - I would contact GC if no payment has actually been received - it usually takes 7 days. Sometimes (very rarely but it can happen) even after the 7 days of processing the payment can be canceled which will not update Clear Books as the payment and GC fee would already have been created.

Hi,

I am contacting them, there should be a way of updating CB automatically if a payment is cancelled, as it obviously affects the aged debtors.

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