Email sent to an address that is no longer available

Question asked by Kerry Sherwood 4 years ago

Hi

I was wondering how the system copes with sending emails to email addresses that are no longer available. Does it send out an alert or a bounce back to say the email was undelivered?

Thanks

Kerry

5 Replies

Hi Kerry,

My colleagues on our Product Team have confirmed that you are correct. Unfortunately it will currently fail silently without notifying you.

Apologies for the incorrect information.

I have raised a request for a notification with our Product Team and hopefully they will be able to implement that at some point.

All the best.

Hi Kerry,

If you attempt to send an email to an address that is no longer valid then the system will tell you when you try to send it.

If the address is valid but the email bounces for some reason, then you will get back the normal alert that you would have gotten if you had sent it from your email client.

This will come to whatever email address you sent the email from (i.e. the one you specified on the Settings > Organisation > Details & Tax screen).

I hope this helps.

All the best.

Hi

Thanks for replying but I haven't found this to be the case. A customer of mine who has automatic emails turned on for invoicing had a few emails sent to them via clear books but I never received any such alert. It wasn't until I emailed them via my mail client that I got the undeliverable email sent back.

Many thanks

Kerry.

Hi Kerry,

It is possible that it works differently with the automatic emailer and perhaps the undeliverable email does not get returned.

I will query this with our Product Team and let you know.

All the best.

Hi Kerry,

My colleagues on our Product Team have confirmed that you are correct. Unfortunately it will currently fail silently without notifying you.

Apologies for the incorrect information.

I have raised a request for a notification with our Product Team and hopefully they will be able to implement that at some point.

All the best.

Many thanks for sending this to the product team :)

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