Question asked by Graeme Kirk 8 years ago
I have a customer who overpaid an invoice and has £675 showing as unallocated cash in the unallocated cash screen.
However, this has now been refunded and there's a payment of £675 on a bank statement that represents the cash being returned.
Any idea how I can match up the two so they cancel themselves out?
Thanks
Hi Graeme - not very pretty, in fact ugly, but here you go:
https://www.clearbooks.co.uk/support/guides/refunding-overpayment/refunding-an-overpayment/
Alternatively, if it's not too late, delete the original money in and put the overpaid bit to something like "Other creditors" then make the repayment to the same account, using the refund tab so you can record the customer's name.
Best answerMany thanks Paul, that did then trick. I feel a bit daft for not checking the help guides more thoroughly, though!
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