Question asked by de gonfreville 8 years ago
Dear community, we'd like your help for the following business scenario: we are in the telecom business and we issue an invoice at the end of the month based on the consumption. But we ask our clients to top-up their account in advance. So how to generate an advance cash receipt so that the customer can transfer funds in order to top-up their account? Thanks for your help. Renaud.
Hi Renaud,
In this case, it would be best to process this as a payment on account by heading to Sales > Unallocated Receipt, fill in the details of the advanced cash receipt. This payment will then appear in Money > Unallocated Cash which can then be allocated to future invoices.
Thanks,
Tommy
Best answerTommy, I have a near-identical situation where a client has pre-paid a sum in advance of an invoice we anticipate generating Feb / March time.
Since this crosses the next VAT quarter etc, would the unallocated cash option you advise above still be the best option? Would this then leave the associated funds as unreconciled on our bank statement the entire time until assigned against the future invoice?
Hi Tommy, receiving the money on the bank account is no issue here. How can I generate and send a cash payment request? Without a written document, our customers will not move. When the money is received, we need to issue a cash receipt document. Any idea?
Hi Natalie,
In your case, the payment would not appear on the VAT return until it has been allocated to the invoice. As you are on cash accounting, the VAT return would pick up invoices on the payment date. Also, it would leave the funds as unreconciled until it has been allocated to an invoice.
Thanks,
Tommy
Hi Renaud,
Unfortunately, we do not have a feature for a cash payment request. The best workaround I can think of is to either create a Sales Quote and mark it as complete for the cash request, in which you can then email this over to the customer. Would this be appropriate for you?
Please let me know, thanks
Tommy
Thks Tommy. You are right this is a quick workaround/bricolage. Best regards.
Hi Renaud,
No problem - glad I could help!
Thanks,
Tommy
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