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How can I void a bill that has no VOID button

Question asked by Pete 3 years ago

I have a bill that I am unable to void as there is no VOID button. This is from my last VAT quarter but I have not yet created a VAT report, so I cannot understand why I appear to be unable to void it.

Can someone please help? Thanks

NB: not sure it makes any difference but it is a bill I created then explained it on bank import, as opposed to a bill automatically created when explaining an import

2 Replies

Thanks, sorted. (I needed to first delete the payments)

Please will you email support@clearbooks.co.uk with this query and a bill number as an example so that we can look into this?

Thanks, sorted. (I needed to first delete the payments)

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