Question asked by Anu Ravindran 5 years ago
Hi
I have finalised the VAT but I cannot see the button that says "Submit VAT Return" button. The submit button shows but when I click on it nothing happens . I am unable to submit the VAt return. Please advise.
Many Thanks Anu
Hi Anu,
Yes, the account holder of your Clear Books account. I have sent an email to him with the instructions. But for your information, the navigation steps are to head to the Building Icon (top right) > Manage Users > Click the 'pen' icon > Click Show all Permissions > Tick on HMRC VAT Submission and hit Save.
Tommy
Best answerHi Anu,
I have taken a look, you do not have the required permissions. The main contact must grant you the VAT Submission permission.
Tommy
Hi Tommy
Thank you. when you say main contact , do you mean the account administrator. What has got to do . I will mail him now.
Anu
Hi Anu,
Yes, the account holder of your Clear Books account. I have sent an email to him with the instructions. But for your information, the navigation steps are to head to the Building Icon (top right) > Manage Users > Click the 'pen' icon > Click Show all Permissions > Tick on HMRC VAT Submission and hit Save.
Tommy
Best answerI also have the same problem.
Hi Carol,
The issue was due to user permissions, could you please check that you have the required user permissions for VAT submissions please?
Tommy
Thank you Tommy for your assistance. Very helpful as always. Anu
You must 