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Posted journals disappearing

Question asked by Tendayi Mandinika 3 months ago

Hello. I have posted journals and have gotten the message "journal posted successfully". I even checked the balance of the account afterwards and the balance would have changed. But if i check again later, the balance would have changed without any transaction having been posted after that. I have checked the journal history and there is no history of these journals having been posted yet the journals would have previously been posted successfully. It's as if transactions posted are disappearing without a trace.

2 Replies

Hi Tendayi,

Would it be possible to email support@clearbooks.co.uk with your account name and example transactions so that we can investigate further?

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