Bank Feed Times

Question asked by Sharon Petrie 8 months ago

Hi,

At what times do the 4 bank feeds occur? I have a transaction on my HSBC account that hasn't come through yet and my last bank feed was at 5.22pm yesterday? Is it possible to force a bank feed?

Thanks in advance

Sharon

6 Replies

Hi Sharon,

I'm afraid it isn't possible for us to tell you what times the feeds refresh at as this is done via an automatic system the banks use to load balance the traffic that they receive to their systems and so varies. As for forcing a refresh. It is not possible to do this I'm afraid. I do apologise.

All the best,

Mohamed.

Hi Mohamed

Thanks for letting me know. Disappointing answer though.....

Sharon

Hi Sharon,

You are very welcome and I am sorry I could not provide a better answer. If you continue to have issue I would advise raising this with us by emailing support@clearbooks.co.uk.

All the best,

Mohamed.

Does bank feed even work right now? Not updated since yesterday morning on my feed.

Hi Miles,

If you are having issues with your bank feed, I would advise raising this with us as a ticket so that we can investigate further and assist where we can.

All the best,

Mohamed.

Mine works just at very sporadic times.

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