Allocation

Hi Jiao,

Kevin is spot on. The system has an in built function specifically for dealing with refunds.

For further information, please see this guide on creating refunds: https://www.clearbooks.co.uk/support/guides/money-2/paying-a-refund/

Chris

P.S. Once again Kevin, thank you!

Dear Kevin and Chris,

Thanks a lot for your help.

We are in the middle of the process at the moment. I believe it will work fine.

Jiao

You are very welcome.

If there is anything else you need, please do not hesitate to ask.

Many Thanks

Chris

Hey Chris,

I still didn't manage. And so I created a CN to allocate the refund, however when I click the refund button, the CN doesn't appear.

Could you may be send a link refer to the refund from supplier to us?

Thanks.

You don't need a credit note to make it work.

Follow the above steps in my 3 screenshots, very simple.

Hi Jiao,

I understand.

You cannot allocate a credit note to something already paid for. If it is paid you will have to issue a refund. Credit notes are only applicable for outstanding, unpaid, payments. If you have a credit note created, then you will have to delete it and then go ahead with the refund as above.

Or, if you do want to use a credit note against an outstanding payment, please see the following guide: https://www.clearbooks.co.uk/support/guides/credit-notes-2/create-and-apply-a-credit-note-against-a-customer-invoice/

The same process can be followed for refunding a supplier. Simply go to Purchases > Bills Credit Notes instead.

Please let me know if you have any further issues.

Many Thanks

Chris

Dear Kevin and Chris,

I will give a try again. Will let you know when I manage.

Thanks.

Dear Kevin and Chris,

I managed to allocate. It is a little different from how I used to settle with Sage.

Thanks to you both.

Jiao

Glad you sorted it - many things in the world of bookkeeping are very different to Sage....thank god! ;-)

Dear Clearbook members,

Thanks a lot for your previous support.

Just wanted to point out the very cute pumpkin logo there.

Happy Halloween to all !!

Best regards Jiao Zheng

Hello there,

We have an issue that an audit trail number has appeared twice in the list of one supplier, could anyone help or explain why this is so?

Please refer to the imagine provided. It is the one if Eur 450, and the one of 31/10/14 should be removed.

Thanks.

Best regards Jiao Zheng

Hello there,

can i allocate credit notes against payments can you send me the link where it is explain. Thank you.

Best Regards, Ricards

Hi Richard

You might be best to start your own thread on this one.

In short though, no you cant, credit notes in Clear Books are used to reduce an invoice balance. You'll likely need to explain the payment as a refund.

Hi Richard,

Kevin is correct, credit notes can only be used against unpaid amounts. They are not used to go against actual payments. In this case, that would indeed be a refund.

Chris

Hi,

I am doing an allocation exercise, but supplier's invoices are not loading. Could someone help me please?

Thanks.

BR Jiao Zheng

Hi Jiao,

Would you be able to tell me exactly what you are doing and what is not working? Is it not allocating or is the page simply not opening?

Thanks

Chris

Hello Chris,

Now it is alright. Thanks. The page does open, but after selecting suppliers, their invoices did not load, but now it is fine.

Few days ago, I have posted another query, the same audit trail appeared twice in the system, could some one please help us to remove the first one, PUR002137 ? Please refer to below.

Thanks.

ID Ref From Summary Date Date due Currency Original Type Status Options

PUR002137 668.240.315 Argento Hotel 31 Oct 14 31 Oct 14 450.00 approved
Manage

PUR002137 668.240.315 Argento Hotel 01 Nov 14 01 Nov 14 450.00 paid
Manage

BR Jiao Zheng

Hi Jiao,

regarding this other issue which you reported earlier. Was it an email or did you post it on Community too? Also, did you hear anything back regarding this issue?

Chris

Hi Chris,

This issue I posted a week ago here as well, and no, I didn't hear any respond.

Will talk with you tomorrow, off work now.

Have a nice evening.

BR Jiao Zheng

Hi Jiao,

Could you please let me know what the other issue was entitled, or if you have the page link and i will look into this for you?

Thanks

Chris

Morning Chris,

Well, the problem is that from one of our suppliers, we have the same audit trail twice, where the audit trail should be unique. Please refer to attached transactions of Eur 450.

Thanks Chris.

BR

Jiao Zheng

Hi Jiao,

Just so you know, I have resolved the duplicate bill issue for you. You only have one bill now and it is paid... Still working on the revaluation for you.

Chris

Hi Chris,

Thanks a lot. Yes, I checked and now it is fine.

Jiao

Dear Clearbook members,

I have noticed there are some minor changes in Clearbook. From Purchase - create bills, under VAT treatment, there isn't as many options as before. The local invoice which needs to register with VAT, only under 'out of scope' option is allowed, but this is incorrect.

Will it be possible to have the options back from before?

Thanks.

Best regards Jiao Zheng

Hi Jiao,

May I ask what options you expect to see here please? Here is a screenshot of all the available treatments on your account.

Thanks

Chris

Hi Chris,

I believe you adjusted something? Because now it is normal like before.

:)

Jiao

Hi Jiao,

I didn't make any adjustments whatsoever. Perhaps it could have been a server or browser issue at the time. :)

Chris

I see :)

Well, it was like that yesterday and few minutes ago today, but now problem is solved ;)

Hi Chris,

The problem still haven't been solved. The drop down list is only full at the start, please refer to the screen . Thanks.

Jiao

I had this same issue a few times yesterday so Jiao's not alone.

I think this is partly linked to supplier invoice defaults. It depends on the But as to why the drop down wasn't populating in general, I am not sure why it has been happening beyond that. I will bring this up internally and see what comes up.

Chris

Thanks Chris, will hear from you.

:)

Jiao

Hi Jiao & Kevin,

I believe the reason for this is linked to some changes made to the system. Clear Books now recognises customers' and suppliers' locations and displays the appropriate VAT treatments. Therefore if a customer is set to UK (the default) it will not show the European VAT treatments.

I hope that this sheds some light on the situation,

Chris

As in the country specified in the supplier invoice address field?

That's the one, Kevin!

I see. But we have non-EU suppliers, but goods or services from non-EU suppliers option did not appear.

Hi Elena, could you give me an example please?

Hi Chris,

I am Jiao, sorry I forgot to leave my name.

Well, if I try all the non-EU suppliers (say from US) we have in the system, VAT treatment options doesn't adjust automatically.

Jiao

Hello there,

I need a bit of simple assistance here.

1) Our company, registered with you here in Clearbooks, Solanum Trading Ltd, from where do we create accounts, such a for general administration, tax, IT charges?

2) Invoices generated from Solanum Trading Ltd, under customer, where we have Exanted Limited, the address under it is not correct, i.e. Wilkins Kennedy, London. Could you help me from where I can make this change?

Thanks.

Best regards

Jiao Zheng

Hi Jiao,

Thanks for posting on Community.

If you go to Settings > Codes > Create you will be able to add as many account codes as you would like. However, General Administration should already be in the system.

For the address change, could you please clarify whether that is the customer's or your address that you would like to update?

Thanks

Chris

Good morning Chris,

It is our company's address Exante Limited we would like to updated, from registered company Solanum Trading Limited. Actually both companies belongs to us, but we have transactions between them.

And under Solanum book, basically from Settings, there is only User Settings option.

Jiao

Hi Jiao,

Your company address which the system uses for your invoices is updated in Settings > Organisation > Details.

I hope that this helps resolve your query.

Thanks

Chris

Actually, there is no 'details' to select. I have put a print screen here.

Thanks Chris.

I have uploaded the doc file, however it is not showing here. Are you able to see it?

Hi Jiao,

I cannot see the file. Can you send it to helpdesk, please? contact support

Ok Chris, I sent it. Thanks.

Thanks Jiao, I'll take a look into this for you.

Thanks for your email Chris, one problem solved.

For the second problem, I sent you an email and attachment.

Thanks.

I'll have a look into that one now, Jiao.

Thanks

This is to confirm that the above issue has been addressed on Helpdesk.

Ok, thanks Chris.

When the issue has been solved, could you please inform me?

And if you need any other assistance, please let me know.

Thank you.

Hi Jiao,

I have responded to you already. Please let me know if that works for you.

Chris

Good morning Chris,

Yes I managed to change it, thanks a lot.

Jiao

You're Welcome, Jiao.

Hi Chris,

Hope you are doing well.

We have an issue that when an invoice date is of the previous month, the system automatically blocks the period, and therefore needs senior stuff to unblock it. (You are trying to process a transaction within a locked period. Manage locking here.)

We would like to remove this restriction, as this happens frequently, and it will be a hassle to unblock every time.

Could you kindly help?

Many thanks.

BR

Jiao