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Customer overpayments

Idea suggested by Peter Oakes 2 years ago

I am trying to explain batch payments on my bank account but one customer has overpaid and there is no other invoice I can allocate this to at the moment, so it is stopping me applying other customer payments. Is the a suspense account I can add these to on a temporary basis to apply later. Thanks Pete

3 Replies

Hi Peter,

In this case, you should explain the overpayment to Trade Debtors and the remaining amount to the correct invoices. This will then leave the overpayment amount in the Money > Unallocated Cash menu where you will be able to allocate this to future invoices.

Tommy

No problem! :)

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