Better communication during major service outages

Firstly, I'd like to say that John from support has been excellent throughout the recent PayPal Direct Import outage and I appreciate all the help he's given me.

My suggestion is simply around communication during major incidents.

Technical issues can happen to any software provider and I completely understand that some problems take time to resolve. However, as a business customer, I found the uncertainty more difficult than the outage itself.

It would be really helpful if the service status page included regular progress updates, even if it was simply to say that there had been no significant change and that the investigation was continuing. Knowing that the issue is still being actively worked on would provide much greater reassurance to customers.

I hope this feedback is taken in the constructive way it's intended, as I think Clear Books is a great product overall and this would further improve the customer experience during future incidents.