Outstanding Invoice Balance

Hi Diane - unless you tell CB what you want to use the credit note for, you are right, you'll just get the total of unpaid invoices. This is the same if a customer pays you £100 on account and it sits on unallocated cash, ie you haven't yet told it which invoice to set it against.

The main way to identify the overall balance on all customers is to use the Reports/Aged debtors or to look at each customer's statement.

Hope that helps

Hello Diane,

I have checked and the credit notes you have added have been applied accurately.

The headline dashboard figure is on the basis of unpaid invoices only and does not factor in the credit notes you have on account.

The true balance is like Paul mentioned. You will need to go to Reports > Other > Trade Debtors to see the true balance which includes all invoices, credit notes and payment on accounts.

Hope this helps.

Vanish

Hmmm...just to try clearing this one up:

If Vanish is saying the credit note has indeed been applied correctly i.e. offset against the invoice, the dashboard should be reflect this. If it hasn't updated properly, it's a tech issue.

If indeed the credit note has only been created but not applied, the dashboard wouldn't update and so is correct as per the OP.

I stand corrected

Just tested it and after I applied a "free standing" credit note against an invoice the dashboard unpaid total remained the same. Weirdly though if the invoice was old enough the Overdue number underneath does reduce.

Vanish, this is a bug, can you get someone to check it out please?

Thanks

Hello,

For Diane, yes. She has another invoice for the same customer which was the same amount as the credit note. This could be the reason why there is confusion.

Diane will need to check the balance on the customer.

Bonjour Paul,

Yes, the testing of your steps has a bug. The current demo account has a invoice and it has been credited. However, the dashboard widget may take some time to reload because whilst typing this sentence, the dashboard updated to a nil unpaid invoice balance.

Vanish.

Hi

Thank you all for looking at this - it's really appreciated.

Interestingly this did right itself, but it took a few hours to do - so perhaps there is a bug or time lapse?

I tried it in the demo - had the same thing then a few mins later it corrected itself.

Oh for goodness sake - so it does, maybe it waits for you to have lunch?

Hello,

For the dashboard widgets, I will need to pass this onto a developer to see if there is any delays on the widget refreshes on the demo account.

Doing this on the live non-demo account works instantly.

Vanish.

Hi Vanish - no it doesn't I was doing it on live data.

Well spotted Diane - the developers have the bug in their sights!