Problem reported by Chris Palin 10 years ago
Hello
I have a sales invoice which was paid by gocardless but for some reason is still showing as unpaid. As it has a zero balance I can't allocate a payment (even a zero payment) to it. (invoice number INV020215 for support purposes)
Please could you advise.
Many thanks Chris
SolvedHello Chris,
I am sorry about this. It appears to be a system issue which I will escalate to the technical team in order for them to allocate the pre authorisation to the invoice for you. I will let you know on here as soon as this has been completed.
Chris
Hi Chris,
The issue you reported regarding invoice number INV020215 has now been resolved and is displaying as paid.
Chris
We've also had this issue with our invoices for the last three years. Fully paid invoices appear in the Part-paid section on the statement, but have zero balance and it's impossible to allocate a payment to them or do anything at all. It's very frustrating the statements we send to our customers can look confusing and incorrect. Please fix this as soon as possible.
Thanks, Victoria
Same here for invoice SITMA2031210.
You must 