Curreny invoices/credits

Problem reported by Andrew Scott 10 years ago

We had a Euro sales invoice which has been fully cleared by a Euro credit note. I have allocated the credit note against the related invoice - the invoice is fine but although the credit note is showing fully settled in Euro it now has a positive GB£ value as outstanding (i.e. as if it were an invoice rather than a credit note).

I know that I can clear balances like this from invoices by using the FX function but for the credit note it doesn't give this option so how can I clear it off?

Thanks

Andrew Scott

Solved
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4 Replies

Hi Andrew,

There is a slight issue when allocating foreign credit notes to foreign invoices. It sounds like the full

Would it be possible to unallocate the credit note by clicking on the invoice number and hitting the void button.

Now try re-allocating the credit note. When allocating make sure to enter the full amount of the credit note to allocate (in the amount to credit box) - the system may change the amount to credit slightly (it adds the converted home currency amount by default).

file

If this doesn't fix the problem just let me know the credit not number here or in a ticket and I will investigate further.

10 years ago

John - thanks

This is what I did - the Euro amount was correct but it has left a +ve GB£ amount (i.e. allocated more than the total value of the credit somehow).

Credit note number is - SCN5681042Acr

Regards

Andrew

10 years ago

Oh sorry Andrew - this is a slightly different case to what I presumed. There should actually be an amount outstanding in Euros (as the credit note is more than the invoice), however as you say the amount outstanding at the moment is in pound sterling plus you can't seem to allocate this to an invoice anyway.

I will raise this with the technical team to be investigated - I will update you with all development on a fix.

10 years ago

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