GoCardless payments not marking invoices as paid
Problem reported by Paul Creedy 5 years ago
This has been going on since April. I totally rely on GoCardless updaing my invoices as I bill 99% of my clients monthly.
GoCardless payments are showing up on invoices (in most but not all cases) but invoices are still showing as UNPAID.
I've contacted support several times, and pretty much get ignored and no one bothers updating the ticket even as a courtesy to say they are still looking into it.
- My customers are asking my why their invoices are showing as unpaid,
- I cannot send out statements as they are wrong.
- I cannot trust the dashboard figures, because they are wrong.
- I can't chase clients as I don't know why has paid and who hasn't.
My customers are losing confidence in my business, and I'm losing confidence in Clearbooks. I may be a one man band and not that important to you in the grand scheme of things, but it's very important to me.