Reminders are being sent to the wrong person

Problem reported by Tony Styles 10 years ago

I have noticed that reminders are being sent out to the person named in the customer's basic information. This is fine for ninety odd percent of the time but there are occasions when I need them to be sent to the main contact on the invoice in question. Firstly, is this currently possible and, if so how or is this something that can be accommodated in the future.

Kind regards

Tony

Solved
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1 Reply

Hi Tony,

Would you happen to have some examples I could look at please where the invoice is set to one name but the reminders are going elsewhere? You can give me just the invoice numbers if you do not want to give out personal details on here, or you can email contact support if you prefer.

Thanks

Chris

10 years ago

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