Ros Northmore

82 entries

Access to VAT returns disappears after deregistration

Problem reported by Ros Northmore 10 years ago

I have a client who has always used CB for bookkeeping and VAT return preparation and submission. They deregistered on 31/03/15 so I updated the system to Not VAT registered via 'manage VAT schemes'.

Now all information relating to all previous VAT returns has disappeared and I can't see a way to access it.

If I'm missing something obvious, please can you tell me how to access this now, otherwise I think that you need to fix ASAP this so that access to VAT returns is available.

Perhaps there should be a 'Deregistered' option under the VAT scheme choices.

5 Replies

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John Fouracre

Staff

1749 entries

Hi Ros,

Would it be possible to send in the details of the client as a support ticket as I think there is a workaround which can be used in cases like this.

https://www.clearbooks.co.uk/support/guides/getting-started-2/ask-support-within-clear-books/

10 years ago

Ros Northmore

82 entries

Thanks for letting me know the workaround.

For anyone else in the same situation here's what you do:

You can still access the VAT return menu by adding /accounting/tax/vat-return/ in the URL after the database name. The link for e.g. for a company called ABC Limited would be:

https://secure.clearbooks.co.uk/abclimited/accounting/tax/vat-return/

10 years ago

Kevin Doran

Accountant

1668 entries

Thanks Ros ;-)

Definitely needs fixing (but also backs up in my mind why I still PDF all returns to the client's' folder)

10 years ago

Ros Northmore

82 entries

Good idea Kevin - we'll think about doing that from now on.

10 years ago

Tom Ryland

1 entry

This is still an issue. Workaround got there but this shouldn't be happening. Got my fingers crossed I can still submit my return to HMRC

9 years ago

Access to VAT returns disappears after deregistration

5 Replies

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