Ros Northmore

82 entries

Access to VAT returns disappears after deregistration

Problem reported by Ros Northmore 10 years ago

I have a client who has always used CB for bookkeeping and VAT return preparation and submission. They deregistered on 31/03/15 so I updated the system to Not VAT registered via 'manage VAT schemes'.

Now all information relating to all previous VAT returns has disappeared and I can't see a way to access it.

If I'm missing something obvious, please can you tell me how to access this now, otherwise I think that you need to fix ASAP this so that access to VAT returns is available.

Perhaps there should be a 'Deregistered' option under the VAT scheme choices.

5 Replies

Time
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Tom Ryland

1 entry

This is still an issue. Workaround got there but this shouldn't be happening. Got my fingers crossed I can still submit my return to HMRC

9 years ago

Ros Northmore

82 entries

Good idea Kevin - we'll think about doing that from now on.

10 years ago

Kevin Doran

Accountant

1668 entries

Thanks Ros ;-)

Definitely needs fixing (but also backs up in my mind why I still PDF all returns to the client's' folder)

10 years ago

Ros Northmore

82 entries

Thanks for letting me know the workaround.

For anyone else in the same situation here's what you do:

You can still access the VAT return menu by adding /accounting/tax/vat-return/ in the URL after the database name. The link for e.g. for a company called ABC Limited would be:

https://secure.clearbooks.co.uk/abclimited/accounting/tax/vat-return/

10 years ago

John Fouracre

Staff

1749 entries

Hi Ros,

Would it be possible to send in the details of the client as a support ticket as I think there is a workaround which can be used in cases like this.

https://www.clearbooks.co.uk/support/guides/getting-started-2/ask-support-within-clear-books/

10 years ago

Access to VAT returns disappears after deregistration

5 Replies

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