Attached documents not readable

Problem reported by Olaya de la Iglesia 9 years ago

I have noticed today that my attached documents cannot be oppened. We get a message that says 'This XML file does not appear to have any information associated with it'.

I don't know why this is happening, I know the attachments have been readable in the past. Can you please look into this? It will be a nightmare if I have to reattach every bill we have ever created!! That would take me days and would make for a very unhappy customer.

file

1 Reply

Hi Olaya

I have just checked your account and was able to view a selection of attachments to your bills - are there any specific bill numbers I can check which you are experiencing the problem on?

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are