Failed to refresh, this could be because you have already refreshed your account recently.

Problem reported by Chris Curtis 9 years ago

I've only recently started to use Yodlee with my HSBC account.

Because we have to use a card reader to login to HSBC I get the error ' We could not refresh your account because your username and/or password were reported to be incorrect by the bank. Click the Edit Login button to re-enter your account details.'

I think by the time I have passed on the security number the delay means that it has expired.

The problem is if i try again it tells you 'Failed to refresh, this could be because you have already refreshed your account recently.' and then seems to think that every time i make an attempt to refresh it was successful so resets the timer again. I'm not sure of what the delay is but I have spent all day trying to get a refresh to work.

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7 Replies

Hi Chris,

Sorry to hear you are experiencing difficulties with Yodlee import. As Kevin kindly explained (Thanks, Kevin! :), issues like this are usually out of our hands and we entirely rely on Yodlee's support in handling our customer queries. If you send us a ticket, we will be able to contact Yodlee on your behalf and get this resolved for you. We greatly appreciate your understanding.

All the best.

Mia

9 years ago

At least you've got something though eh?! ;-)

9 years ago

nope. something not right with this.

It has just imported everything again since 21st December

9 years ago

strangely it has now let me send the refresh request!

If it carries on this way i will take the CSV route.

Cheers

9 years ago

Have you logged into HSBC at all this morning by any chance? I've got a feeling stuff like that might mess things up somehow.

It's certainly a shame but you learn to live with it and since Clear Books are completely reliant upon Yodlee there's little to be done unfortunately.

9 years ago

Hi Kevin,

I've got an account with Lloyds which i agree does work fine.

I've tried again this morning and it said 'Failed to refresh, this could be because you have already refreshed your account recently.'. I have not tried it at all since yesterday afternoon which is odd.

I'll have to import from CSV like you say. Its just annoying because this is our main bank account.

9 years ago

We bank with HSBC and gave up on Yodlee a long time ago unfortunately. It worked sporadically but not nearly often enough. We stick to csv import now which works a dream.

Lloyds and Natwest do seem to work seamlessly though.

9 years ago

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