Problem reported by Jon Meggitt 9 years ago
Whenever I submit an expense claim for approval, or save as draft, I'm asked to provide more company details. However, all the details are already complete. There is then no record of the expense claim. Please help! It works fine in my other Clear Books account.
SolvedHi Jon,
I sent a response to the ticket you sent in regarding this issue, yesterday. If you are still experiencing problems with completing expenses, please do let me know via the ticket and we can investigate further for you.
Kind Regards,
Natasha
Hi Natasha
Many thanks - it turned out that I hadn't set a period that covered the date for the expense claim. It would have been great if the platform had been able to explain that, rather than just generically ask for 'more details'.
Kind regard Jon
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