Problem reported by Karla Recoba 9 years ago
Hi We are unable to access clearbooks. We can get the front screen but then we can get no further as we get a subscription error. Please resolve this urgently. Thanks
SolvedHi Karla,
I just checked the account and the issue occurring is due to a failed payment. I have put the account on override for now, so you will still be able to access everything as normal. In the meantime, the main contact will need to go to the payment settings in Home > Subscription and review the card details there. They can retry the payment, add a new card or switch to Direct Debit payments on that page. If there are any other problems, please do let us know at contact support.
Kind Regards,
Natasha
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