Problem reported by Anthony Davies 9 years ago
When trying to allocate payment from a euro bank account the invoices (although in euros0, only show in sterling.
Please can you advise if this can be fixed or what the solution is please?
Thank you
SolvedThank you
The drop down list should now be working correct - sorry for the inconvenience!
Thanks, hopefully ASAP means soon... not SMART... ;-)
The problem has been confirmed. I received the below this morning when I raised a ticket;
"There does indeed seem to be a problem switching currencies on this menu at the moment - the technical team will resolve ASAP and I will keep you updated with this fix"
Same here. I am using ClearBooks in euros, I have also a USD-account inside and received a payment in USD which I want to allocate against the USD-invoice. No luck...
Thanks Paul... Yes already raised a ticket few mins ago and will await their response.
Hi Sanjay (and Anthony) - I'm at a loss to understand why you are not seeing what I'm seeing, ie currency invoice to be offset by currency receipt.
So you are best off sending a support ticket in so that they can login to examine the transactions themselves.
Good luck
I am facing a similar problem while posting a USD payment into my USD account and the invoice was also in USD. Given the difference in invoice date and payment it is appearing as a FX difference because system is only trying to accept the payment in Sterling. Can Clearbooks please advise if anything is wrong with Multi currency accounts.
That's strange, this is how the bank explain looks on mine, showing the invoices in euros:
You must 