VAT return calculation fell over

Problem reported by David Foster 9 years ago

I need to send in my VAT return for the period May to July (so I've very close to being late!), and tried to run it just now and it fell over. See the "whoops embarassing" picture below.

Urgent help would be really appreciated. The reason I'm late is because I've been trying to track down a movement in April's numbers (last quarter) and why they've moved. I doubt that is related, but can explain more if needed.

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2 Replies

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Phil Sayers

20 entries

Hi David

Were really sorry about the issue you experienced last night. We've fixed the problem and are currently implementing a plan to ensure it doesn't happen again. Thanks for your patience and continued support.

9 years ago

David Foster

84 entries

I also raised a ticket, and got a reply saying it was due to a change in server wiithin ClearBooks. Tried it this morning, and VAT return ran no problem.

9 years ago

VAT return calculation fell over

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